- What range of services do you offer?
- Why should I trust BLU Pencil with my project?
- How much notice do you require and what is your turn-around timeline?
- Do you charge extra for “rush” services?
- How do you arrive at your pricing?
- Why do you use PayPal?
BLU
Pencil
offers both writing and editing services. Writing services include copywriting
for small, medium, and larger businesses, as well as the creation of résumés,
cover letters, professional correspondence, and other documentation for
individuals and corporations. Projects covered by our editing services include
high school and college term papers, short manuscripts, novels, and novellas
(novels and novellas are not offered by the page; we require a longer term
contract for these types of projects).
The short answer? Because the customer will always be number one with us!
We recognize that you have many options when it comes to choosing an
editorial or writing service. Satisfying our customers is not simply a goal at
BLU Pencil,
but a business philosophy. We also realize that under rare circumstance,
a customer may not be satisfied with the editing service we have supplied. In
such instances, we will always work with a customer to attempt a resolution
(e.g. attempt further editing, discuss the intent with the author, etc.).
However, in the event of a situation where the customer is still not satisfied,
we will refund 100% of all costs that the customer as incurred.
BLU Pencil is always willing to
work with any customer on a project that is no older than 30 days.
However, BLU Pencil realizes there
can be extenuating circumstances and reserves the right to authorize
customer service beyond 30 days from the invoice date.
In the event of an irresolvable project that is less than 30
days from the original invoice date, it is at the sole discretion of the
customer whether they wish to receive a refund or credit toward another project.
Credit card transactions must be refunded to the card that was utilized in the
original transaction. After 30 days, only credit to future projects is offered.
Each project is unique, and as such, we realize there are
times when you might require a very short turn-around. At
BLU Pencil, we always try to work within the customer’s timeframe.
Obviously it would be difficult to adequately edit a fifty page paper that we
received the night before. However, in most cases, we can work with you to meet
your deadline.
Not in general. We do, however, reserve the right to set a
longer due date based on unusual or extenuating circumstances. For example, if
your project is fifty pages long and you want to have it finished by morning and
you didn’t upload it to BLU Pencil until
11:00 p.m., we are probably not going to be able to meet your deadline. However,
as is always the case with our company, we will work with you to the best of our
abilities and to the limit of our constraints! We do ask of our customers to
make a best attempt at not pushing a majority of projects to the eleventh hour!
How do you
arrive at your pricing?
One of our
customer service goals is to remain price-competitive in the marketplace, but it
is also important that we remain an affordable service to our loyal patrons.
BLU Pencil pricing reflects our best
effort to remain affordable to you while still being able to provide a top-notch
service. If our pricing doesn’t meet your particular needs, contact us. It is
likely we can work out something that will fit within your budget.
PayPal is extremely user-friendly and is one of the most secure sites on the
Internet. PayPal utilizes the world's most advanced proprietary fraud prevention
systems to create a safe, global, real-time payment solution. The site has
received close to 20 awards for technical excellence from the internet industry
and the business community at large - most recently, the 2003 Webby Award for
Best Finance Site and the 2003 Webby People's Voice Award for Best Finance Site.
BLU Pencil is proud to partner with PayPal
to secure its customers transactions!
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